Refund Policy
Order Cancellations:
We accept order cancellations up to 24 hours after purchase. Your order will be cancelled and refunded to your original form of payment. After 24 hours, all pre-order items are immediately moved to production and in-stock styles are processed for shipment. Thereafter, we are not able to issue refunds/cancellations of any kind.
Please note that we will not be able to cancel an order if the order was already shipped.
Returns/Exchanges:
Please allow up to 7-14 business days for our team to process it once it's received at our facilities. We thank you for your support, understanding, and extended patience!
International Returns:
For international orders (out of the USA), you may send your order back to Room 312, Building 1, No. 606 Qiuyi Road, Changhe Street, Binjiang District, Hangzhou City, Zhejiang Province.
Returns must be shipped within 30 days of the delivery of your order. Please include your order number as a reference.
Note that we do not include shipping fees in store credit.
We offer a 30 day money back guarantee upon receipt of the product to ensure you have the best possible experience.
If the article does not satisfy you, contact us immediately and we will solve your problem!
We do not accept returns after the 30 day period of receipt of the goods, so contact us as soon as possible and you will receive a refund or replacement if requested!
HOW TO RETURN AN ITEM?
Simply fill out our contact form or send us an email at kylintoy@outlook.com with your order number.
Orders to be refunded must have been received and / or returned to our warehouse within 30 days of receiving the product. The shipping costs for the return are charged to the customer who will have to send the goods to our warehouse.
(Refunds processing can take up to 30 days depending on the credit institution).
The returned product must be intact and sealed.
SHIPPING OF RETURNS
The shipment of the item to be returned and the related costs are charged to the customer.
IF THE ITEMS I RECEIVE ARE DEFECTIVE / WRONG / DAMAGED?
If you have received defective, incorrect and / or damaged goods, please contact us within 30 days of receiving your order. Remember to include your order number, photographs of the items and all references related to receiving your package and, in accordance with our money back guarantee, we will do our best to resolve the issue as soon as possible!
Please note* for all damaged orders we will send a new product at our expense otherwise a refund will be issued via a coupon on our website.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you wish to modify your order at kylintoy@outlook.com. We reserves the right to comply with the European Directive 2011/83 / EU on returns and refunds. Orders to be refunded must have been received and / or returned to our warehouse within 30 days of receiving the product. The shipping costs for the return are charged to the customer who will have to send the goods to our warehouse.
If you want to make a return or receive a refund, remember to include the order number and the change you want to make in the email, you will always receive confirmation of the operation by email. Orders that have already been packed, shipped or not yet received cannot be modified or canceled until the moment of receipt.
Thanks for understanding.
We accept order cancellations up to 24 hours after purchase. Your order will be cancelled and refunded to your original form of payment. After 24 hours, all pre-order items are immediately moved to production and in-stock styles are processed for shipment. Thereafter, we are not able to issue refunds/cancellations of any kind.
Please note that we will not be able to cancel an order if the order was already shipped.
Returns/Exchanges:
Please allow up to 7-14 business days for our team to process it once it's received at our facilities. We thank you for your support, understanding, and extended patience!
International Returns:
For international orders (out of the USA), you may send your order back to Room 312, Building 1, No. 606 Qiuyi Road, Changhe Street, Binjiang District, Hangzhou City, Zhejiang Province.
Returns must be shipped within 30 days of the delivery of your order. Please include your order number as a reference.
Note that we do not include shipping fees in store credit.
We offer a 30 day money back guarantee upon receipt of the product to ensure you have the best possible experience.
If the article does not satisfy you, contact us immediately and we will solve your problem!
We do not accept returns after the 30 day period of receipt of the goods, so contact us as soon as possible and you will receive a refund or replacement if requested!
HOW TO RETURN AN ITEM?
Simply fill out our contact form or send us an email at kylintoy@outlook.com with your order number.
Orders to be refunded must have been received and / or returned to our warehouse within 30 days of receiving the product. The shipping costs for the return are charged to the customer who will have to send the goods to our warehouse.
(Refunds processing can take up to 30 days depending on the credit institution).
The returned product must be intact and sealed.
SHIPPING OF RETURNS
The shipment of the item to be returned and the related costs are charged to the customer.
IF THE ITEMS I RECEIVE ARE DEFECTIVE / WRONG / DAMAGED?
If you have received defective, incorrect and / or damaged goods, please contact us within 30 days of receiving your order. Remember to include your order number, photographs of the items and all references related to receiving your package and, in accordance with our money back guarantee, we will do our best to resolve the issue as soon as possible!
Please note* for all damaged orders we will send a new product at our expense otherwise a refund will be issued via a coupon on our website.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you wish to modify your order at kylintoy@outlook.com. We reserves the right to comply with the European Directive 2011/83 / EU on returns and refunds. Orders to be refunded must have been received and / or returned to our warehouse within 30 days of receiving the product. The shipping costs for the return are charged to the customer who will have to send the goods to our warehouse.
If you want to make a return or receive a refund, remember to include the order number and the change you want to make in the email, you will always receive confirmation of the operation by email. Orders that have already been packed, shipped or not yet received cannot be modified or canceled until the moment of receipt.
Thanks for understanding.