Shipping and Delivery Policy

We know how important it is to get your order to you as quickly as possible, and we aim to dispatch orders within 3/5 business days. However, please note that during, major holidays and special events the couriers may experience delays.

As a rapidly growing e-commerce company, KylinToy offers free shipping to all countries and regions where it can ship to further optimize convenience and satisfaction.

ALL OUR SHIPMENTS STARTS FROM OUR WAREHOUSES IN CHINA

Cancel the order
If you contact us promptly after purchase, we can cancel your order for you. If your payment is completed and the package is not shipped, you may cancel your order before your item is delivered. We will refund all your money. Packages are shipped and orders cannot be canceled.

About tax
In rare cases, an order may be charged customs fees by your government, not our website, and you will be responsible for these fees. We apologize for the inconvenience, but we have no control over the customs authorities in your country or any other country. Contact your local customs office to learn more about customs fees, duties, and taxes
Email:kylintoy@outlook.com
PLEASE NOTE: Shipping Dangerous Goods, incense are shipped in a special line, separate from the incense burners.

PLEASE NOTE: The courier is always responsible for delivering the package. If a package is considered delivered by courier and has not been received by the customer, it is the customer's responsibility to proceed with the necessary methods to ensure that the merchandise is delivered correctly.

Some of our products are classed as dangerous goods. In order to dispatch those items we had to undertake many trainings about packaging and shipping those goods to comply with Government Import & Export Safety regulations. We are happy to announce that we can ship our products to most countries worldwide.



Order processing time: 3/5 working days
Shipping times: 7/12 working days

We would like to inform you that the shipping dates provided for all orders are estimates. Delays may occur due to unforeseen circumstances beyond our control, such as force majeure events, natural disasters, severe weather, war, public holidays and other factors. If you have any questions or require the latest information, please feel free to contact us at kylintoy@outlook.com 

Each order is traceable via a tracking number.

If you are not at home at the time of delivery, the courier will retry a second delivery the next working day, if you are also absent on the second day please contact us.

Thanks for understanding